When will I get my order?
As each item is handmade to order, usually it takes 3–7 days to fulfill. After which, it is shipped out. Shipping time depends on your location and where it is shipped from, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19 Advisory]
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@usagimie.com.
Where will my order ship from?
We work with first-rate, print-on-demand companies with facilities worldwide. This means that depending on where you are, your orders are printed, handmade, and shipped from the facility that can do it the most efficiently. Currently we have facilities located in the US, England, Latvia, and Mexico. When ordering multiple items, it is possible that items in your order will arrive separately.
Do you ship internationally?
We ship internationally via DHL Express. As each item is made to order, usually it takes 3–7 days to fulfill. After which, it is shipped out. Shipping time depends on your location and where it is shipped from, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@usagimie.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@usagimie.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return for store credit or exchange it within 30 days of the date it was delivered. If more than 30 days have gone by since your purchase was delivered, we unfortunately cannot offer you a return or exchange. For items purchased between October-December as holiday presents, we do allow exchanges up until January 31st. Contact us at info@usagimie.com with the subject "Returns", the reason for your return, and order number.
Several types of goods are exempt from being returned/exchanged, and will be immediately sent back to you if returned:
- Socks
- Opened or used notepads / greeting cards / wrapping paper
Please review product description and size chart to ensure you purchase your desired item. If you have any questions about a product, or if something is wrong with your order, please contact us at info@usagimie.com.
International Customers
Unfortunately at this time, due to the customs information involved, we are only able to offer store credit and not exchanges. If you are an international customer and would like to return an item, please reach out to info@usagimie.com, and we will offer you further instruction from there.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- We will then provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email.
- If the store credit is approved, it will be automatically applied to the customer's account.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@usagimie.com with photos of wrong/damaged items and we’ll sort it out for you.
Can I exchange an item for a different size/color?
Items can be exchanged within 30 days of receipt. Please contact us with the reason for exchange and which item you would like at info@usagimie.com.
ALL SALE ITEMS ARE FINAL
No returns or exchanges are available on final sale items.